Using ATO online services Known issues or errors when using ATO online services See Create a myGov account and link it to the ATO. If you receive one of these error messages, you will need to contact us. Once you've received confirmation that the ATO has been unlinked, you should select Link to link again. If linked, you'll need to select Unlink.If not showing as linked, select Link to begin the linking process.If you have previously linked your account to the ATO, return to the myGov homepage and select View and link services to check your ATO link status. For instructions, see Link your myGov account to the ATO. You need to link your myGov account to the ATO before you can access ATO online services. This means myGov is unable to find an active link to the ATO. This message appears when attempting to navigate from myGov to ATO online. Refer to When you can't sign in to your myGov account. You may not be able to sign in to your myGov account if you don't have access to security codes. To check the correct format, check the instructions or click on the help (?) icon for format advice. Try again after the one-hour lockout has expired.Ĭheck the information is entered in the correct format. This occurs when you’ve had 3 failed attempts to link to us.įor security purposes you won’t be able to link for one hour. You can find out more about the information you need for linking to us on myGov If you're unable to answer, select another question specific to you. To find the correct format, check the instructions or click on the help (?) icon for format advice.
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If the details displayed are correct, you'll need to contact us to update your ATO record.Ĭheck the information is entered in the correct format. If these details are incorrect, you’ll need to contact either Centrelink or Medicare External Link to update them. These details will only appear if you have a link to either Medicare or Centrelink. selecting My account from the myGov homepage.Unable to complete link as details do not match customer record.Ĭheck you’ve entered these details correctly.įind your myGov personal details (name and date of birth) by: Known issues or errors you may experience when linking to ATO online services If you still get an error message, check the table below for support. One name only – enter your name in the family name field only.Using Individuals Auto-Registration to apply for a TFNĬheck your personal details are in the correct format:.Help if you're having trouble linking to ATO online services, using myTax or the ATO app, or applying for a TFN online. Help and support for online services – individuals
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